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HealthTech AI

MDFit Nova-Sonic

AI Healthcare Voice Automation

An AI receptionist that answers calls, books appointments, and handles rescheduling, helping staff focus on patient care.

Request MDFit Demo

The Challenge

  • •Healthcare offices can lose high-intent calls during peak hold times
  • •Missed calls = missed revenue and frustrated patients
  • •Staff spend hours on repetitive scheduling instead of patient care

How It Works

1

Patient Calls

Patient calls the office phone number

2

AI Answers

AI answers in natural voice via Amazon Nova-Sonic + Twilio

3

Natural Conversation

"I'd like to reschedule my Thursday appointment"

4

Action Taken

Books, reschedules, or cancels in real-time

Features

Natural Voice AI

Not robotic IVR — real conversational AI powered by Amazon Nova-Sonic.

Appointment Management

Complete scheduling, rescheduling, and cancellation via natural phone conversation.

HIPAA-Aware Architecture

All AWS services are HIPAA-eligible. PHI encrypted at rest and in transit with audit logging.

Multi-Turn Memory

Maintains conversation context across complex, multi-turn patient interactions.

5 Specialized AI Agents

Dedicated agents for different tasks with automatic escalation to human staff.

Call Analytics

Full call transcripts, intent recognition metrics, and performance dashboards.

Multi-Tenant

Built for enterprise deployments across multiple healthcare locations.

Real-Time Availability

Live lookup of provider availability for instant scheduling confirmation.

Compliance

HIPAA-AwareBAA AvailableSOC 2 In Progress
  • HIPAA-aware architecture — AWS services used are HIPAA-eligible
  • Business Associate Agreement (BAA) available for healthcare clients
  • All PHI encrypted at rest and in transit, audit logging enabled

Tech Stack

Amazon Nova-SonicTwilio VoiceAWS LambdaDynamoDBPythonWebSocketFastifyNext.js

Proven in Production

< 2s

Response Latency

100+

Concurrent Calls

95%+

Intent Accuracy

5

Specialized Agents

Production deployment with Rothman Orthopaedic

Real patients calling: (844) 699-2336

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Interested in this solution?

Let's discuss how voice AI can transform your healthcare practice.

Get In Touch →